Tip of the Iceberg

Lies We Tell Ourselves

A common and all too often fatal flaw business leaders fall victim to is the tendency to focus on the immediate rather than the important. This is especially true when it comes to the really big things and the truly difficult problems in our lives or businesses. Unfortunately, the hidden costs, consequences and risks of distortion, denial and misalignment are like those of an iceberg. They can be ignored or underestimated for a short period of time, but if they aren’t dealt with, the risks will inevitably appear as if out of nowhere and overwhelm even the hardest working, most charismatic and most determined leader.

In organizational life, the leader of a huge multinational or a small independent business has the same set of responsibilities to their customers, employees and community. A major responsibility is to face up to, and deal directly with, the misalignments and gaps that conspire against the ability of the organization to perform at the highest level. Leaders must make it their absolute priority to constantly be on the lookout for the discordant signs and troubling signals that reveal things are not exactly as they should be. This requires a strong inner resolve, confidence and a balanced emotional temperament as find a way to run toward those situations with a solution in hand, not away from them in an effort to avoid conflict.