Dealing with Organizational Silos

All of this talk about paradigm shifts, and out of the box thinking, is starting to wear just a little bit thin. We have all heard it so often, for so many years, in so many different situations, that it has become a seriously depreciated asset whose value has plummeted with each subsequent uttering. The truth is, why are we so worried about getting outside of our box, when many of us can’t even get outside of our department?

Organization after organization – from Canada to Kazakhstan, from Albania to Australia – have become frighteningly compartmentalized, bent inward, shaped into neat little silos, the walls of which seem to have been reinforced with iron will. The risk is simply that the phrase “dismantling silos” holds about as much water today as other jargon words like – solutions, empowerment and transparency. The premise of the argument has been so slowly and so completely worked to death, that the term now lacks any sense of its original urgency or purpose. Call it what you may. Label it how you wish. The problem remains. Silos are still wreaking havoc on organizations day after day. Does anyone care?

We do. So, here are The Beacon Group’s Keys to Breaking Your Silos and Fiefdoms …

Invite the outside in – Why not simply flip things on their head. Rather than build walls – open gates. In every meeting you hold, from now on, invite at least one member from another department to attend.

Go walk about – In the same vein as inviting others to your meetings, go traveling. Invite yourself into “their” meetings. At a minimum, it will show you are interested, and perhaps even incite a reciprocal walk about by them. In addition, get out of the building. Go visiting. Visit suppliers, vendors, even competitors, as often as possible to learn how they conduct their operations, and then bring that knowledge back to your organization.

Demand super-fast technology – Want to break down the walls? Crank up the heat. Things moving too slowly? Turn up the dial. Information taking too long to get to you? Lubricate the channels. You should not only have information flowing to you, but it should be coming quicker and quicker every day. Out fox the fox.

Publish everything – Set the tone by becoming the best darn newspaper or magazine in town. Publish everything. We mean it. Open the valves to full steam. At monthly town hall meetings, devote a portion of your time to “Lessons learned from others”. Make it a priority to learn about new developments and procedures that work for others, and may work for you.