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Thursday, May 20, 2004

It's amazing, isn't it.. Moore's Law in all of it's glory, here we are touting the benefits of our 3.2 Megahertz processors, and we still have to wait for things online.

If I had a nickel for the number of times that I have been subjected to viewing a webpage with a message stating.. waiting for the page to load...(heck web designers often come up with cool little 'icons' that you 'watch' while you wait for the page to load, or pre-load..) I find it fascinating that the businesses themselves tolerate this. As a consumer, I'd rather get what I want, when I want it, and have a stripped down version. Sure, when the internet was on it's way up, and dial-up was common place I might not have minded waiting. But now that I see that most 'rich-media' is superfluous fluff, can we please just get to the point. So, as a closet marketing fiend, I love to (as I have mentioned in other posts...) analyse marketing messages.. party on... here's my latest find.. Waiting has a new friend. And it's from advertisers, online. I guess having realised that banner ads are no longer effective, and pop-ups are being suppressed by software, there has been a wonderfully annoying addition to the constant barrage of marketing messages.. and it has a name.. the premercial. Yes, now that my computer and my broadband connection are lightning fast, I now have a wonderful new reason to wait, because the advertiser wants me to... thanks.

Imagine forcing your customers to wait. Call centers strive to minimize waiting time, however, there isn't (yet) a case to be made that a person has to listen to a marketing message prior to receiving customer service. Who thinks that forcing someone to watch something is effective.

I know, the internet is predominantly free. Thanks for the update, however, there has to be a better way..My mother used to force me to eat broccoli... ask me the last time I had it...

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