Au Bouclair de la Lune...

Now, I'm not usually one to actually name the offenders when I post.. but in this case, I am so appalled by customer service, and store management, that I must point out this wonderful situation...

How about a little background. Fact - RONA Building Center Stores are designed to appeal to BOTH men AND women. FACT - IKEA.com updates their inventory ONLINE from EACH store DAILY. FACT - I am a consumer, I want everything NOW, and I don't like excuses.

So, the other day, I needed to (laugh and I will track you down..) sew cushions for my new backyard set.. STOP LAUGHING... this is serious.. your company might have the same problem... and being the big sew-er I am I went to my local BouClair store. Upon entering I went to one of the many 'service' tables, and instantly admitted that I had no clue what I was doing. After finishing a conversation with a co-worker, a 'team' member decided to help me... a man... honestly, all stereotypes aside, how many men have EVER been (willingly) into a BouClair store? I thought they might be excited to have someone who actually needed guidance at every step of my sales experience... nope, I was a burden.

FACT - According to how I was treated, MEN are apparently not welcome at BouClair.

In the middle of buying fabric, I find out that of the MILLIONS and MILLIONS of rolls of fabric, they don't have enough of the one I want.

FACT - If your store looks overcrowded and messy, your inventory cannot be accurate.

So, I am sent 20 km north to another BouClair store that has the fabric on hold for me to pick up. Upon arriving, I am presented with a fabric that is nowhere close to the fabric I need. At which point I tell them that this is not the correct fabric I drove all this way to pick up. The sales associate then proceeds to tell me that "No sir, this is the fabric you are looking for, look here the number on the roll matches the one they called me with." (Note from Kyle: for those of you who have never met me.. I'M NOT BLIND). So she proceeds to tell me that they have no other similar fabrics, that they do not ship between stores unless I need 30 yards or more (need to upholster a yacht?), and that I do not have enough to complete my project.

FACT - I am the consumer, I buy your stuff, if you don't have what I want (after telling me that you do, and telling me, in not so many words, that I am an idiot) I will never buy your stuff again. Good luck surviving for another... 34 years (source bouclair.com - don't bother going, it's a dull site....) with such a bad attitude.

I can't wait for the time, a couple of years from now, my wife and I are sitting on the cushions and we reminisce, "Remember when we had such a bad experience buying the fabric for these cushions.. what was the name of that place...?" I would say, "I can't remember either.. they went out of business just after we went there that ONE time.."