Oh no.. a post mentioning my mother..

My mother always said... "Companies always advertise their weakness." (what will come as a shock to you the reader, my mother is not - yet - a world renowned Business Theorist)

My reponse? I HATE WHEN COMPANIES DO THAT!! Don't you?

- Quality is job 1
- When you're here, you're family
- Kinkos 'Co-workers'

Yes, there is context. I have yet to speak to my friend Todd at the Restaurant. So, wouldn't you know it I'm doing more and more research.. on Todd's company. Let's have a peek at what I found on their site:

"We want to welcome you, make you comfortable and provide a warm, friendly atmosphere with attentive service and lots of fun." - I love it when my 2 year old has to listen to cussing from the kitchen while we eat our meal.

"Although (The Restaurant)'s climate is carefree, our Chefs take cooking very seriously." - Apparently that's all they take seriously..

"People can expect the unexpected at (The Restaurant)'s. Our team of B.A.s (Business Associates), help create both the décor and the atmosphere. "Our servers are also entertainers," says (The Restaurant)'s founder, John (Name Changed). "They are out-going and full of energy. Their smiles and antics are the most decorative touch in the place." - Who knew that Andrew Dice Clay was flipping burgers these days...

Anyway, I hope this isn't the case in your organization. In my travels today, I came across a series of posts on Tom Peters' blog refering to a similar situation.

Bottom line: Do what you say, let everyone in the organization know, and keep checking up.

Your customers are..