Own it today.. on Disney DVD..

Or, own it never on ABC DVD...

Wow, what an example of organizational silos, breakdowns in communication, and poor customer service... yikes...

Last week I ordered a DVD of an episode of ABC's Nightline for an upcoming Leadership Development workshop on creativity and innovation. As I was in the process of developing the workshop, I needed the video clip to ensure that the material flowed with what I already had.. I chose priority shipping...

One week later.. still no disk.. so I call ABC.. it turns out that ABC has only one, yes one, guy making copies of all of the episodes which are for sale.. and it turns out he's busy this past week.. hence no DVD...

So I ask myself.. why is it that ABC, owned by Disney (you know the DVD powerhouse...) can't figure out a more efficient way to get copies of DVD's to it's customers.. why not outsource to the parent company.. faster, and certainly cheaper...???

So, I will continue to wait.. strangely enough.. the segment I'm planning on using for the workshop is on IDEO.. the design firm.. you'd think they'd have an idea or two on how to improve this...